Last Updated: [Date]
This Privacy Policy describes how Falcon IPTV (“Falcon IPTV,” “we,” “us,” or “our”) collects, uses, and discloses your information when you use our Internet Protocol Television (IPTV) service, website, and applications (collectively, the “Service”). By using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our Service to you.
a. Information You Provide Directly to Us:
- Account Information: When you create an account, we collect your name, email address, password, and other information you provide.
- Billing Information: When you make a purchase, we collect payment information such as your credit card number, billing address, and transaction details. We use third-party payment processors to handle this information securely.
- Customer Support Data: When you contact us for support, we collect the content of your communications and any other information you provide to resolve your inquiry.
b. Information We Collect Automatically:
- Usage Data: We collect information on how you access and use the Service. This may include the channels you watch, the duration of your viewing, your search queries, and your interactions with the Service’s features. This data helps us understand what content is popular and how to improve your user experience.
- Device and Log Data: When you use the Service, we automatically collect information about the device you are using, such as your IP address, device type, operating system, browser type, and unique device identifiers. This also includes log data, such as access times and pages viewed.
- Cookies and Tracking Technologies: We use cookies, web beacons, and other similar tracking technologies to track activity on our Service and store certain information. This helps us personalize your experience, remember your preferences, and analyze our Service’s performance.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Maintain the Service: To deliver the content you’ve subscribed to, manage your account, and provide customer support.
- To Improve and Personalize Your Experience: To recommend content, personalize features, and analyze usage trends to enhance our Service.
- To Process Payments: To complete your transactions and manage your subscription.
- For Communication: To send you service announcements, administrative messages, and marketing communications about our products or services. You can opt out of marketing emails at any time.
- For Security and Fraud Prevention: To protect our Service, users, and intellectual property from fraudulent or illegal activities.
- For Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and resolve disputes.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- With Service Providers: We use third-party companies to perform services on our behalf, such as payment processing, data analysis, email delivery, and customer support. These providers are only given access to the information necessary to perform their specific tasks.
- For Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Security
We are committed to protecting your information. We use a variety of security measures, including encryption and access controls, to safeguard your personal data. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information. These may include:
- Access and Correction: You can access and update your account information by logging into your profile.
- Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of the email.
- Right to Be Forgotten: In certain situations, you may have the right to request the deletion of your personal data. Please contact us to make this request.
- Data Portability: You may have the right to request a copy of your personal data in a structured, machine-readable format.
To exercise any of these rights, please contact us at the email address provided in this policy.
6. Children’s Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us, and we will take steps to delete that information from our servers.
7. Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We recommend you review this policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: Hostingsubscription@gmail.com